Ladder assist is requested and paid for by the insurance carrier or adjuster as part of the claims process – there is no cost to the policyholder. Pricing varies by inspection type and market; contact Patriot Claims for current rates.

The technician meets the adjuster on-site at the scheduled time and performs a pre-climb assessment of roof pitch, surface condition, and access points before staging fall protection equipment. The technician then walks the roof, marking and photographing all damage while the adjuster manages the policyholder and interior file. Most standard residential inspections are completed in one to two hours.

Patriot Claims operates a nationwide technician network covering major metropolitan areas and rural regions, with rapid deployment capability during CAT events.

In most service areas, Patriot Claims schedules and completes ladder assist inspections within 24–48 hours of the request, with same-day service available in many markets and priority scheduling during catastrophe events.

Ladder assist services play a vital role in facilitating safe and thorough roof inspections during the insurance claims process. Patriot Claims delivers expert support to insurance adjusters by providing dependable, skilled professionals who help capture critical data and accurately assess roof conditions.

Yes. All Patriot Claims technicians are trained in OSHA safety standards and property damage documentation before being assigned to the field, with ongoing training to stay current on inspection standards and reporting technology.

During a Ladder Assist inspection, technicians capture 150+ high-resolution photos organized by location and damage type, along with roof measurements, pitch data, and chalk-marked damage documentation.

After the inspection, Patriot Claims compiles a comprehensive report with photos, measurements, roof pitch, and damage documentation. The report is delivered to the adjuster or insurance carrier for review and claims evaluation.

No, Patriot Claims’ Ladder Assist technicians do not determine insurance coverage or the outcome of claims. Their role is solely to help adjusters safely access and document all roof areas for their use in evaluating claims.

Unlike a standard inspection, Ladder Assist is designed specifically for high-risk roofs where adjusters cannot safely access the surface. It combines specialized training, professional equipment, and detailed documentation to handle challenging conditions.

Technicians document a wide range of roof conditions, including wind or hail damage, lifted, missing, or broken shingles, damaged flashing or gutters, roof structural issues, and evidence of leaks or water intrusion. All findings are supported with high-resolution photos, measurements, and detailed notes.